VET Business Services

Certificate III in Business


QUALIFICATION CODE     BSB30120


UNIT VALUE                       2 Unit Preliminary | 2 Unit HSC


COURSE DURATION         2 years


HOURS                               240


ATAR                                  Yes (if you sit the optional HSC course)


COURSE COST                  Refer to your school for course costs

 

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They may provide technical advice and support to a team.

Students will develop skills in the areas of communication, teamwork, problem solving, innovation, enterprise, planning and organising (prioritising)

Assessments 

This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:

  • Observation
  • Student Demonstration
  • Questioning
  • Written tasks
Units

To achieve this qualification, competency must be demonstrated in 13 units of competency:

  • 6 core units; plus
  • 7 elective units.

Units of competency include:

  • BSBWHS311 Assist with maintaining workplace safety
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTEC301 Design and produce business documents
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBTEC201 Use business software applications
  • BSBINS302 Organise workplace information
  • BSBPEF301 Organise personal work priorities
  • BSBTEC303 Create electronic presentations
  • BSBPEF201 Support personal well-being in the workplace
  • BSBTWK301 Use inclusive work practices
  • BSBSUS211 Participate in sustainable work practices
  • BSBXCM301 Engage in workplace communication
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS201 Work effectively in business environments

Is this course for you?

What skills will help with this course?
  • Able to work methodically, accurately and neatly
  • Good oral and written communication skills
  • Able to work as part of a team
  • Neat personal appearance
What career path can I follow with this course?

Individuals with this qualification are able to perform roles, such as:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Receptionist
What will I learn?
  • Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
  • Write business letters, reports or office memos using word processing programmes
  • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
  • Operate a range of office machines such as photocopiers, computers and faxes
  • File papers and documents
  • Undertake other duties such as banking, credit control or payroll functions
How can I further my study?
  • BSB30220 Certificate IV in Business
  • BSB50120 Diploma of Business
  • Bachelor of Business
Close